It's time to know your policy, let's go!
The Customer Portal is a simple and secure way to manage and better understand your life insurance.
LoginManage your policy online
Your Acenda portal is a simple and secure online experience, giving you quick and easy access to your policy details.
With the Customer Portal, you can:
- review your policy details
- manage your beneficiaries
- generate a Certificate of Currency
- download Income Protection tax statements
- keep your contact details up to date
- update your payment details
- pay your premiums using a credit card
- view and download documents we’ve sent to you.
How to log in for the first time
Before you log in for the first time, you’ll need to set up your account. Here’s what to do:
- Visit my.mlcinsurance.com.au
- Select Forgot your password or first time logging in? to head to the Reset password page.
- Enter your Customer Number.
- Choose Reset via SMS for a one-time code or Reset via Email for a reset password link.
- Enter the one-time code and select Verify.
- Create your new password – and remember to keep it safe for future logins.
If you don’t receive a one-time code, please contact us on 13 65 25, Monday to Friday 8.30am to 6pm (AEST/AEDT), to update your contact details. We’ll ask you a few questions as part of our routine security check.
Frequently asked questions
- What policies can be viewed in the Customer Portal?
- Where can I find my Customer Number?
- Why do I have to use a new Customer Number to log in instead of my policy number?
- What are the improved security measures of the new Customer Portal?
- Who do I call if I need help using the Customer Portal?
- Do I need to continue using MLC Wealth's MemberOnline if I have access to the MLC Life Insurance Customer Portal?